FAQ

If you would like to exchange your product, you will need to process a return and order a new one.

You can return your item(s) within 30 days from the date of delivery. Products should be returned unused, undamaged, and packaged in their original boxes.

For online purchases, we can only accept return shipments from the same country/region to which they were delivered.

You can return your item(s) within 30 days from the date of delivery. Returns are complimentary and the tracking label will be provided by us. please send by cash on delivery.

For online purchases, we can only accept return shipments from the same country/region to which they were delivered.

For store purchases, please visit your RIMOWA store to return your product(s) and receive a credit note or exchange for the product(s).

To process a return for online purchases and receive the prepaid return label, please follow the steps below:

To process a return for online purchases, connect to your RIMOWA account and declare your return.

After confirming the product you wish to return from your "Order History" and selecting "Return Product", you will receive an email with details on how to return the product.

Please return the item(s) with the necessary information to the address indicated in the email by cash on delivery.

Make sure the product is unused, undamaged, and complete with all included items, and pack it in the same box it was delivered in.

Once your return is received by our team,, you will receive a "Notice of Returned Product Receipt" via email.

Your return will be refunded within 2 to 7 working days from the date the return is validated by the RIMOWA team.

Limited editions : RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged.

Personalised tags : Please, note that customised tags cannot be returned or exchanged.

Customised suitcases (RIMOWA UNIQUE): Suitcases with personalised tags cannot be returned.

Your refund will take approximately 2 to 7 business days from the date of receipt of the returned product at our warehouse for a refund.

Once your merchandise has been successfully received, you will receive an email notifying you that we have received your merchandise. After checking the merchandise you will receive a confirmation email notifying the total refund amount.

You are entitled to return all products from the RIMOWA online shop and RIMOWA stores within 30 days of receiving the merchandise, provided the merchandise is complete, unused, and undamaged.

For online purchases, please note we can only accept return shipments from the same country to which they were delivered. Visit your account to create a return label for your RIMOWA online shop purchase.

For store purchases, please visit your RIMOWA store to return your product(s) and get a credit note or exchange for the product(s). Your statutory rights are not affected.

Limited Editions

RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged. RIMOWA only accepts return shipments from the same country to which the merchandise has been delivered.

Visit your account to create a return label for your RIMOWA online shop purchase.